Swagelok started its journey in Malaysia in 1980 as a sales and service center. Over the years, we have grown in our capabilities and capacity, from fluid system products and services supplier to undertaking complex custom solutions, and assembly of hose crimping and insulated hose.
Our team of high-performance associates, thriving on being agile, collaborative, and accountable, coupled with our high-quality products and services, ensures the continual growth of our partnership with customers in various industries.
Swagelok has a strong legacy here in Malaysia and an excellent track record on which we continue to build. We are confident the motto ‘performance under pressure’ that we have embraced steadfastly thus far will enable us to serve our customers as their total solutions partner.
Swagelok Malaysia is closely connected with other Swagelok sales and service centers worldwide. Our seamless collaboration with Swagelok Company enables us to deliver quality products and solutions, and excellent services in a timely manner to meet customers’ needs. We are One Swagelok®
Our Core Values
Our core values are the pillars on which our company is built, forming the foundation of our success. Every action we take, every product and service we create and offer is firmly anchored in these six core values.
Create value for customers to create value for Swagelok.
Systematically and consistently do things better.
Choose to do the right thing with courage and character.
Commit to the success of each associate through an environment where people are trusted, respected, and treated fairly.
Provide high value and high performance in our products, processes, and services.
Challenge conventional wisdom to create new value for the customer.
Our Commitment to Quality
We are committed and continually strive to be our customers’ valued total solutions partner. Aligned with ISO9001 and SQS-D principles and requirements, we systematically do things better and offer our solutions to meet the challenges of our customers.
To achieve this goal, we have defined our Quality Policy and continually improve our Quality Management System to:
- Provide excellent products and services;
- Satisfy applicable requirements; and
- Achieve organizational excellence and customer satisfaction.
Timely, Precise, Innovative Supply Chain Management
Swagelok Malaysia is continuously leveraging technology to enhance our supply chain effectiveness and efficiency, ensuring we consistently fulfill our commitment to our customers in a timely manner. With our core value of continuous improvement ingrained in the team’s DNA, we constantly strive to elevate to the next level by engaging and collaborating closely with our customers.
With warehouses (duty-paid and bonded) in Penang and Selangor, it enables our logistic and warehouse teams to optimize and efficiently manage our inventories, coordinating seamlessly with our warehouses and freight forwarders to fulfill our customers’ orders.
In 2022, Swagelok Malaysia was accredited as an Authorized Economic Operator (AEO) by the Royal Malaysian Customs Department. A globally recognized status, this further supports expediting shipment processing and release – further cementing Swagelok Malaysia as the preferred partner to work with.
Digitalizing for Efficiency
In recent years, Swagelok Malaysia has started investing heavily in digitalizing our business and operational processes. Our investment in digitalizing the way we engage with our customers has helped the team to be agile and flexible in meeting our customers’ demand and their business needs. As a testament to the effectiveness of our digital transformation, there has been an increase in efficiency within our team, resulting in greater collaboration, a sharper focus on value-added activities, and more responsive customer service.
With these successes, we continuously strive to optimize and improve effectiveness and efficiency through technology and automation.
Need more information, support, or quotation?
Give us a call at 603.8084.1818 or email us.