We are committed and continually strive to be our customers’ valued total solutions partner. Aligned with ISO9001 and SQS-D principles and requirements, we systematically do things better and offer our solutions to meet the challenges of our customers.

 

To achieve this goal, we have defined our Quality Policy and continually improve our Quality Management System to:

Swagelok Malaysia is continuously leveraging technology to enhance our supply chain effectiveness and efficiency, ensuring we consistently fulfill our commitment to our customers in a timely manner. With our core value of continuous improvement ingrained in the team’s DNA, we constantly strive to elevate to the next level by engaging and collaborating closely with our customers.

With warehouses (duty-paid and bonded) in Penang and Selangor, it enables our logistic and warehouse teams to optimize and efficiently manage our inventories, coordinating seamlessly with our warehouses and freight forwarders to fulfill our customers’ orders.

In recent years, Swagelok Malaysia has started investing heavily in digitalizing our business and operational processes. Our investment in digitalizing the way we engage with our customers has helped the team to be agile and flexible in meeting our customers’ demand and their business needs. As a testament to the effectiveness of our digital transformation, there has been an increase in efficiency within our team, resulting in greater collaboration, a sharper focus on value-added activities, and more responsive customer service.

 

With these successes, we continuously strive to optimize and improve effectiveness and efficiency through technology and automation.